Frequently Asked Questions

I am unable to checkout. What do I do?

Some customers have experienced problems with the checkout process due to aggressive default security settings on their device. If you run into this problem the easiest way to bypass this is to use our secure Vinoshipper website. CLICK HERE

How do I track my order?

When your order ships you will be sent a tracking number.

How do I ship to another location?

During Checkout you will be asked to enter a Shipping Address, add the alternate address you wish to use. Remember that there must be a person who is 21 or older there to receive it. Please note, there are some States that do not allow direct shipments. We will let you know if your shipment is possible prior to completing the order.

Does someone 21 or older have to sign for my order?

Yes, it's state law!

What if I'm not in when UPS delivers?

UPS will make three, consecutive, business day attempts to deliver your order.

  • They won't specify the time of delivery but will specify the date(s).

  • If unsuccessful after three attempts, UPS will hold your order five days at one of their local distribution centers. It will then be your responsibility to pick it up.

  • After the five days, it will be returned to the winery. If the order is returned you are charged for the return shipping to the winery, and then the reshipping back to you.

  • An alternate delivery address or delivery date can be specified while the order is in transit. There is a $20 per package fee for the in-transit change plus any additional shipping charges.

Alternatives to consider when selecting a delivery address.

  • Have it shipped to a business address. We highly encourage you to use this method if available.

  • Check out a local UPS store and ask if they will receive it for you (many charge $5-$10 per pack to receive it for you).

  • Set the order up for "Will Call" at the local UPS Service Center after it has shipped. Once it arrives, you will have five days to pick up the order at the appropriate local distribution center. There is no additional fee for this.

What happens if my order is lost or damaged?

Call or email us.